What We Do
Supporting Inbound Calls
Our CCS supports your front office team in multiple languages, and after office hours.
Inquiry Redirection
Our CCS is trained to handle basic inquiries such as directions to your clinic and is able to redirect calls to the appropriate personnel for refills or consultations.
Appointment Scheduling & Reminders
Our CCS goes the extra mile in patient appointment scheduling by making appointment reminders and confirmation phone calls, reducing no-show incidents.
Form Completion
Our CCS updates patients’ information and completes forms ahead of their appointment at your facility.
Physician Referral
Our CCS can request physician referrals on a patient’s behalf to improve their experience.
Insurance Verification
Our CCS can confirm insurance information on intake, and make reminder calls for overdue payments.
Key Benefits
HealthOcta’s CCS help decrease the number of redundant tasks for your employees, so that they may channel their attention to caring for patients and improving their experience. Our contact centers are customized to follow your existing processes and protocols, making integration seamless.
- Improve Efficiency
- Elevate Patient Experience
- Expand Availability
- Increase Satisfaction
- HIPAA Compliant
- Lower Operational Costs